PERANCANGAN PROGRAM PELAYANAN HELPDISK KNOWLEDGE PADA PT USAHA GEDUNG MANDIRI

• HAVIED FAHRUDIN

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ABSTRAK

Havied Fahrudin (11210842), Perancangan Program Pelayanan Helpdesk Knowledge Pada PT. Usaha Gedung Mandiri

 

Every day, requests from clients of PT. Mandiri Building's efforts to repair, update, and maintain IT equipment, which is owned by the client and must fulfill the Service Level Agreement (SLA) determined by the client. The problems faced by PT. The Mandiri Building business includes 3000 employees at the Plaza Mandiri Building site and 20 engineers with 14 onsite engineers, 6 Helpdesk. In a day there are about 250 tickets that enter so that the engineer is very difficult to reach the SLA. In this thesis the author wants to make a knowledge helpdesk application so that PT Usaha Gedung Mandiri is more effective with fewer technicians in completing many requests from clients. The method used in developing this software uses the waterfal method, which is a systematic and sequential information system development model. With the Helpdesk Knowledge system, it can increase the effectiveness and efficiency of PT Usaha Gedung Mandiri in receiving and completing requests for IT equipment management improvements from clients or users.

KATA KUNCI

Perancangan Program

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DAFTAR PUSTAKA

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